Refund policy

 

Thank you for shopping at [PinkSpree]! We want you to love your purchase. If you are not entirely satisfied with your order, we are here to help.

Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • Returned within [5] days of delivery.

  • Unused, unworn, unwashed, and in the same condition that you received it.

  • In its original packaging with all original tags attached.

  • Accompanied by the original receipt or proof of purchase.

Return Timeframe

You have [5] calendar days from the date your package is marked as delivered to initiate a return request. Requests submitted after [5] days will not be eligible for a refund or store credit.

How to Initiate a Return & Refund Process

  1. Submit a Request: Email our support team at [ishansrivastava1107@gmail.com] with your Order Number and the item(s) you wish to return.

  2. Authorization & Instructions: Once approved, we will send you a return authorization along with instructions on where to send your package.

  3. Inspection & Approval: Upon receiving your returned item, we will inspect it and notify you via email regarding the approval or rejection of your refund.

  4. Refund Timing: If approved, your refund will be processed immediately back to your original payment method. Please allow [5-7] business days for the credit to post to your account, depending on your card issuer or bank.

Exchange Options

We offer hassle-free exchanges for different sizes, colors, or alternative items of equal value:

  • If you wish to exchange an item, please contact us at [ishansrivastava1107@gmail.com] with your Order Number and desired replacement item.

  • Subject to stock availability, we will ship out your new item once the original item is received and inspected.

  • Note: If you need your replacement faster, we recommend returning the original item for a store credit/refund and placing a new order online.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

  • If your item arrives damaged, defective, or if you received the wrong item, notify us within [24 hours] at [ishansrivastava1107@gmail.com].

  • Please include clear photos or a short video of the defect along with your Order Number.

  • We will replace or refund damaged/defective items at no extra cost to you, including all applicable shipping fees.

Non-Returnable Items

For hygiene, safety, and operational reasons, the following items cannot be returned or exchanged:

  • Gift cards

  • Final sale or clearance items

  • Personal care, cosmetic, or intimate products once opened or unsealed

  • Custom or personalized products

Return Shipping Costs

  • Standard Returns: Customers are responsible for paying their own return shipping costs unless the item arrived damaged or incorrect. Shipping fees are non-refundable.

  • Trackable Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance for items over [200rs], as we cannot guarantee that we will receive your returned item.